Every time the citizen goes to the Bureaucracy, there’s a different bureaucrat.
Bureaucrat2 has no knowledge of what you said to Bureaucrat1
(and if he does, the Bureaucracy can substitute Bureaucrat3, Bureaucrat4 …)
So only the Bureaucracy’s records count.
Thus false memory erases the citizen’s experience, over and over.
I wrote that decades ago in an email to my son. He quoted it online, then I quoted it …